o9bit's Privacy Policy

1 Introduction

o9bit operates a safe and reliable online betting and casino platform for users in Bangladesh. We place the highest importance on our users' privacy. The purpose of this Policy is to clearly inform you about what types of information we collect, why we collect it, how we use it, and what steps we take to protect your information.

By using the o9bit platform, you confirm that you are at least 21 years of age and that you voluntarily agree to the terms described in this Policy. We never collect your information unnecessarily or sell it to third parties.

2 Information We Collect

We collect only the information necessary to provide our services properly, ensure security, and improve your experience. The information collected is divided into two main categories:

2.1 Information You Provide

• Name, date of birth, and contact details (email address and mobile number)
• Username and password provided when creating an account (stored in encrypted form)
• Documents required for identity verification (National ID card or passport)
• Financial transaction details, such as bKash, Nagad, or Rocket account numbers
• Any information you provide when contacting the support team

2.2 Automatically Collected Information

• IP address, device type, and browser information
• Site browsing history and duration of page visits
• Data collected from cookies and similar tracking technologies
• Gaming activity logs and transaction history

3 Purpose of Using Information

We use the collected information for the following purposes:

• Account Management: To create, verify, and maintain your o9bit account
• Financial Transactions: To process deposits and withdrawals via bKash, Nagad, and Rocket
• Identity Verification: To prevent fraud and ensure account security
• Customer Support: To provide assistance via live chat and email
• Service Improvement: To improve platform quality and user experience
• Legal Obligations: To comply with applicable laws and regulations
• Responsible Gaming: To help identify and prevent problematic gaming behavior

4 Data Security Measures

o9bit uses industry-standard security technology to protect your personal information. The key components of our security measures are as follows:

4.1 Encryption Technology

Our platform uses SSL (Secure Socket Layer) encryption technology, which keeps all information transmitted between your browser and our servers secure. Banking and financial information is encrypted with an additional layer of protection.

4.2 Access Control

Only staff members who require access as part of their job can access your information. All staff operate under strict confidentiality agreements.

4.3 Password Protection

Your password is never stored in plain text. We encrypt passwords using industry-standard hashing algorithms.

5 Sharing Information with Third Parties

o9bit never transfers your personal information to third parties for the purpose of selling it. However, we may share information in the following limited circumstances:

• Payment Processors: Information necessary to complete transactions via bKash, Nagad, and Rocket is shared with the respective mobile financial service providers.
• Technology Partners: Technology service providers that assist in operating our platform receive limited access to information under strict confidentiality agreements.
• Legal Reasons: Information may be disclosed in compliance with a court order, a legitimate request from law enforcement, or applicable legal requirements.
• Fraud Prevention: Information may be shared with relevant parties as needed to prevent financial fraud or other illegal activities.

Your information is not shared with any third party for reasons other than those stated above.

6 Cookies Policy

The o9bit website uses cookies and similar technologies. Cookies are small text files stored on your device that help our site function properly.

6.1 Cookies We Use

• Essential Cookies: To keep the site's core functions running, such as maintaining login sessions.
• Functional Cookies: To remember your preferences and settings.
• Analytical Cookies: To monitor and improve site usage.

6.2 Cookie Control

You can control whether to accept or reject cookies by changing your browser settings. Please note that disabling essential cookies may cause some important site functions to not work properly.

7 Data Retention Period

We retain your information only for as long as it is necessary or legally required:

• Active account information — for as long as the account remains active
• Financial transaction records — for the period required by legal obligations
• Customer support communication history — for a reasonable period to maintain service quality
• After account closure — some information may be retained for a specified period for legal and security reasons

Once the retention period ends, your information is securely deleted or anonymized.

8 User Rights

As a user of the o9bit platform, you have the following rights:

• Right to Access: You have the right to know what information we hold about you.
• Right to Correction: If your information is incorrect or incomplete, you may request a correction.
• Right to Deletion: In certain circumstances you may request that your information be deleted, however information retained to meet legal obligations may be excluded from this request.
• Right to Object: You have the right to object to the processing of your information for specific purposes.
• Right to Portability: You may request your information in a structured and commonly usable format.

To exercise any of the above rights, send an email to [email protected]. Our support team is available 24/7 in Bengali and English to assist you.

9 Privacy of Minors

o9bit's services are intended only for individuals aged 21 and above. We do not knowingly collect any personal information from anyone under the age of 21. If information belonging to a minor reaches us, it will be deleted immediately and the associated account will be closed. If you believe a minor is using our platform, please contact us.

10 Security Breaches and Notification

We continuously monitor the security of our systems. If a data security incident occurs and your information is at risk, we will notify you as quickly as possible. The notification will be sent to your registered email address.

If you notice any unusual activity on your o9bit account or have a security concern, please inform us immediately at [email protected].

11 Changes to This Policy

o9bit reserves the right to amend or update this Privacy Policy from time to time. If there are any significant changes to the Policy, we will notify you clearly via your registered email or on the site. Continued use of the platform after changes have been made will be considered as your acceptance of the updated Policy.

The "Last Updated" date is shown at the top of the Policy, so you can see when it was last changed. We recommend checking this page regularly to stay informed about the latest Policy.

12 Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us. Our support team is available seven days a week, 24 hours a day in Bengali and English.